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Terms and Conditions


The term ‘company’ used throughout these terms and conditions refers to Hacel Lighting Ltd.



All orders are accepted subject to the company’s normal trading terms. The company reserve the right to accept or refuse orders, cancel any uncompleted orders or to suspend delivery in the event of any of the purchaser’s commitments to the company not being met. Orders received and accepted by the company cannot be cancelled without the prior written agreement of the company. An order cancellation charge may be imposed on any cancelled order. 



Hacel Lighting make every effort to ensure the accuracy of the information contained in our catalogue and technical literature. However, as our policy is one of continual improvement we reserve the right to amend specifications without notice. 



All products, registered names, drawings and descriptions may not be reproduced in any form whatsoever without the prior written consent of Hacel Lighting Ltd. 



Samples supplied by Hacel Lighting or at a client’s request will be subject to our standard terms and conditions. We will however issue a full credit if the goods are returned to ourselves in pristine condition (including packaging) within 30 days from the date of invoice. Hacel Lighting will not be responsible for carriage charges incurred with respect to sample items. 



Orders for specials, i.e. variations to standard products as per current catalogue, are ordered and supplied on a strictly non-returnable and non-cancellable order basis. On no account will the company accept returns in full or partial quantities. Light fittings in any colour other than white will also be deemed as specials. 


Prices and Carriage

All prices quoted are in accordance with the company’s current price list ruling at the date of despatch. Prices will be quoted in writing upon request. All prices quoted exclude VAT at the appropriate rate. Unless otherwise agreed prices do not include carriage. Orders of less than £750 nett (UK mainland only) are subject to a carriage charge as agreed with the company. 



Goods are normally packed for UK delivery only. Hacel will not be responsible for international freight packaging without prior consultation and written agreement. 



All delivery dates are given in good faith and are subject to the availability of materials. The company shall not be liable for any costs or damages incurred or accrued from non-delivery of the goods by a specified date. The company reserves the right to recover any carriage and handling charges incurred if goods are delivered and subsequently refused. We reserve the right to make partial deliveries of specific orders unless otherwise instructed to the contrary in writing. 


Loss or Damage in Transit

Losses or damages incurred by either the company’s transport or by a carrier appointed by the company will be replaced or repaired at the company’s discretion providing the company receives notification within 48 hours of receipt of the goods by the purchaser. This applies whether the goods are delivered to the purchaser or to a site address. 



Hacel Lighting will only supply goods to approved credit holders and we reserve the right to take up references before any credit account is opened. Failure to comply with the company’s credit terms may result in deliveries being withheld until any outstanding monies are received. Retention of title for these goods supplied remains with Hacel Lighting Ltd. until all payments have been made. In the case of late payment interest will be charged at 5% per annum from the date the account becomes overdue. 



Hacel Lighting Ltd offers a comprehensive warranty on manufactured products – Please see Hacel’s Product Warranty for details. 


Consequential Loss

Hacel Lighting will under no circumstances be held liable for any consequential loss suffered by the purchaser. The company will not consider claims, damages or expenses arising out of any omission, breach of contract or statutory duty ascertained by reference to profits, income, production and/or labour costs on a time basis. 



Goods older than 30 days from date of invoice will not be accepted for return. Returns will not be accepted without prior written authorisation from the company complete with Hacel returns note reference. All returned goods must be accompanied by a customer advice note stating date and number of invoice and reason for return. The product and packaging must be in pristine condition. A credit or replacement will only be issued after the goods are inspected at the company’s premises and only at the discretion of Hacel Lighting. A handling charge will be deducted from any credit when it is confirmed that the return was not caused by an error on the part of Hacel Lighting. Where returns are agreed it is the customers duty to ensure goods are adequately packaged and insured to avoid possible loss or damage during transit. All goods will be returned at customer’s expense unless otherwise agreed in writing. 



The Company will finance collection, treatment, recycling, recovery and environmentally sound disposal of EEE produced by it from a B2B end user of this EE when it is discarded as WEEE in the UK subject to the following: The B2B end user has proof of Obligated WEEE to be collected and it is in sufficient volume as to make its collection environmentally sustainable (This volume can be made up of both obligated and non-obligated WEEE). That the WEEE is transported under the end user’s arrangements to one of our selected AATF’s or the WEEE is taken back to the producers chosen WEEE collection point(s). Where there is no proof of Obligation WEEE collections will incur a charge from our producer compliance scheme.